Key points
- The check and the order are quick. Most of the time is spent at Amazon, which examines every report itself.
- A clear reason, a verbatim quote and evidence shorten Amazon’s assessment. Vague reports take longer or fail.
- AMZDelete automatically checks every day whether a review is gone. You then get an email, and only then do you pay.
The steps at a glance
- Check: After you enter the ASIN, AMZDelete reads the 1- and 2-star reviews and adds flags. This usually takes only a few minutes.
- Order: You select the reviews and engage the partner law firm online.
- Assessment by the law firm: The law firm assesses each case and decides whether to report it and through which channel.
- Report to Amazon: Guideline violations go through Amazon’s reporting channels; legal violations go as a reasoned removal request with a deadline.
- Amazon’s decision: Amazon examines the report and either removes the review or leaves it up.
How long Amazon takes
There is no fixed deadline that Amazon sets for itself. Some reviews disappear after a few days; others take weeks. In the removal request, the law firm sets Amazon a deadline for removal. Amazon must handle reports of illegal content promptly and diligently.
What speeds things up
- The right reason: A review that only rates the shipping is a guideline violation and does not need a lengthy explanation.
- Precise details: a verbatim quote, what is wrong with it and what is correct.
- Evidence: for example a check of your order data if there is no matching purchase, or documents that disprove a claim.
- Bundling: Several reviews of one product in a single report save time on both sides.
How you know it worked
AMZDelete checks every day whether the reported reviews are still publicly accessible. If a review is missing in two consecutive checks, it counts as removed. You get an email, and only then do we charge for the review.
If Amazon does not remove the review
If Amazon leaves a review up, you pay nothing for it. The law firm will tell you whether there are other options. Court action is not included in the price and is only taken under a separate agreement with the law firm.
For the options that generally exist after an unsuccessful report, see our guide Reported, but nothing happened.
Frequently asked questions
Can I speed up Amazon’s decision?
Only indirectly: with a clear, well-documented report. Reporting the same review several times does not speed anything up.
What happens if the review reappears later?
Then get in touch with us; the law firm will look at the case again.
Do I pay for the waiting time?
No. You are only charged for a review that is actually removed after it has been reported.
This guide gives a general overview and does not replace a legal review of your individual case. At AMZDelete, our partner law firm checks whether a review can be challenged.